Returns & Exchanges
We want you to be completely satisfied with your purchase from the National Museum of Australia Shop. If you are not happy with your order, we offer returns or exchanges on most items within 30 days of receipt, provided they are in original condition.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags and labels are attached to prevent damage during transit.
Ship to the Museum
Send your package to our designated returns address using a trackable shipping service; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing